HOW TO START A RETURN
If you are here, there must be some doubts or things wrong with your order, if anything is less than satisfying, we will make it right.
TO REFUND
CONTACT US
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INSTRUCTIONS
Get return address and refund options
SHIP BACK
Ship out to address provided and share tracking
REFUND
Initiate refund in 2 business days after receiving package
MORE ABOUT REFUND
Except for any products designated on the Site as "non-returnable, special offer, last piece offer, lucky box", we will accept returns and exchanges of unworn items in new condition with the original accessories, tags and packagings within 30 days of their delivery dates.
Please note that we don't accept returns & exchanges after the 30-day timeframe. If an item is sent back after the 30-day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs. Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.
After receiving the package and confirming its (their) status, we will process refund in 2 business days to your original payment method (banks processing time is not inlcuded).
For Return shipping cost: If the product sent from the warehouse is defective, wrong color, size, does not match what you ordered, we will cover the shipping cost(please prepay and send shipping receipt to our customer service + your paypal account, shipping cost will be refunded to your paypal after receiving the returned goods).
If the goods are returned for other personal reasons, you will be required to pay the shipping costs.
HOW TO EXCHANGE ITEM(S)
Thinking about a different color or size or product? Let us make it perfect for you.
TO EXCHANGE
CONTACT US
INSTRUCTIONS
Get return address and exchange options
SHIP BACK
Ship out to address provided and share tracking
SHIP OUT
Your package your new one/s will be shipped right after receiving
MORE ABOUT EXCHANGE
Except for any products designated on the Site as “non-returnable, special offer, last piece offer, lucky box”, we will accept returns and exchanges of unworn items in new condition with the original accessories, tags and packagings within 30 days of their delivery dates.
Please note that we don't accept returns & exchanges after the 30-day timeframe. If an item is sent back after the 30-day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs. Remember to take extra care to pack your return package properly, so they don't get damaged on the way – we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.
For Return shipping cost: if defective or wrong color or sizes are involved, we will cover the shipping cost (please prepay and send shipping receipt to our customer service + your PayPal account, shipping cost will be refunded to your PayPal after receiving the returned goods).
For other return of personal reasons, please pay for the shipping cost.
FAQ
For more faqs related to orders, payments, delivery or cooperation, please click here
SOME FAQS
Your order can be cancelled/changed before in 12 hours after being placed. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return & Exchange page. For expedited assistance, please contact us via livechat during service hour 9am-5pm (EST)M
If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact us. We'll be more than happy to help!
We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.
Incase you receive a damaged or defective item, please get in touch with us and we'll try to sort it out for you as soon as possible. Make sure to include the information below:
1) Your order number
2) Product name or SKU number/Product code (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos