FAQs

We accept payment via PayPal and credit card. You can choose your preferred method of payment at the end of the purchasing process. The data related to your payment method is NOT processed or stored by Free Soldier.

If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer for more info.

To redeem a discount code, please enter it into the related field on the cart summary page, before proceeding with payment.

Your order can be cancelled/changed before in 12 hours after being placed. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return & Exchange page.
For expedited assistance, please contact us via livechat during service hour 9am-5pm (EST)

Sign up to our newsletter there's always a 10% off your first purchase coupon. Stay tuned to more than just tactical styles and hiking styles, exclusive deals will be first sent to our club members.

You can log into your account on our website to view your order history. You can also review order information in the confirmation email that was sent to you at the time of purchase.

If your payment has been declined, then you'll need to double-check your payment information and place your order again. We aren't able to reinstate an order once the payment has been declined.
Need further assistance? Contact our Customer Care Team, include as many details as you can about the issue (including any error messages you receive), and we'll try to resolve it as soon as we can.

You can click here to view Free Soldier's shipping policy. Please note that shipping fee is determined by the order value after any discounts have been applied.

Please allow 1 business day to process in addition to the shipping times. For more information on shipping time, please click here.

If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact us. We'll be more than happy to help!

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.
If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.
If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our customer service with the order number. We'll be more than happy to help!

Please note that we are only able to deliver to PO Boxes via expedited shipping, NOT express shipping. Please make sure to enter a physical address to avoid any issues with your shipment.

We are currently shipping to us only, after the COVID-19 influence, we are slowly developing our international warehouse and shipping carrier, please stay tuned, we will get to you, we promise.

Except for any products designated on the Site as “non-returnable, special offer, last piece offer, lucky box”, we will accept returns and exchanges of unworn items in new condition with the original accessories, tags and packagings within 30 days of their delivery dates.

Please note that purchases made with 100% coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable.

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.
Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
1) Your order number
2) Product name or SKU number/Product code (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry – we'll make it right!
Incase you receive the wrong item, pleaseplease get in touch with us and we'll try and sort it out for you as soon as possible.
Make sure to include the information below:
1) Your order number
2) Product name or SKU number (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos

Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.
1) Please contact us via livechat or email to request an exchange. We'll send you exchange instructions within 24 hours.
2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.
3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4) When we receive your package, we will process your refund as soon as possible.
* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

We currently are unable to offer a free returns service, so return shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.

We have special offers for military and first responders (family members included), creator and student discount.

For military and family members, we have online verification so it's really simple to get the 20% off.

Get a special discount from student ID, simple verification to get 12% off all.

Join our creator program to get exclusive discounts, offers, products and commission.

Will gift card expire?

We only have digital gift card available at this moment, once the order is placed, you will instantly receive an email with gift card activation notice. Simply print or save it to apple wallet.

How to check the balance of gift cards?

Refundable conditions

If the card is not deducted, not used, they are returnable.

If the card is used for any orders then they will not be refundable as they are involved with other orders.